|
Post by Malcolm Vidrine on Jun 8, 2009 10:40:47 GMT -5
1. Is the format consistent such as two pics of record labels or can you put whatever you want in-ie descriptive, etc. 2. No seller FB for buyers? 3. Is this third party-you collect the $ and I ship out? Little unclear from explanation. 4. Is there going to be separate sections for sheet music, paper, etc or just whatever you list in your section. 5. What about listing phonos/parts/supplies?-this is integrated with records for alot of people including me.
Answers 1. You can upload up to 4 pictures to the auction server. The description area works on HTML, so you can link to any pictures, sound clips, website service links etc. 2. No seller FB on buyers - there is only feedback on sellers from buyers. But it is Venerable that handles any buyer problems & we pick up the insurance on any package under $50 - for free. If a buyer becomes a habitual problem - be it not paying or slandering sellers, they will be banned. Same goes for sellers though. Everyone has problems sometimes, but some have problems more than others - they can use Ebay. 3. Yes - unlike Ebay, we work kinda like an escrow where the buyer can pay all bills for all sellers at once & sellers can receive all payments from buyers at once. When you have a positive balance in your account, you can request a paypal payment at any time. If the balance in your account is +$100, you can request a physical check so as to circumvent added paypal fees. 4. This is an upcoming item. Starting off, we have set up to sell single records (or record sets) only. Once I can get this going error free and start to make some of the money back, I will be adding options for listing records in lots & also for listing miscellaneous items where sellers can set their own shipping costs (as sheet music would be less & shipping phono parts could be more).
|
|
|
Post by Malcolm Vidrine on Jun 8, 2009 16:30:57 GMT -5
more questions 1. Does seller have any visibility to the bidding process?; in other words any more access than the bidders themselves? Do I see all of the bid action? How can I be certain what was actually bid for a record? 1A. Can the seller reject or block bidders they don't want to allow to bid on their items? 1B. How are questions from bidders being funnelled to the seller? 2. How soon does the buyer have to pay? A certain amount of rigidity is necessary. 3. Are there any structures to allow buyers, esp overseas, that wish to hold records thru another auction, to gather more economical box lots to ship? 4. I tried vendio and also tried auctiva and quit both-too many bugs and terrible customer support. The reason I mention this is with auctiva-for some reason integrating the whole insurance thing(discounted insurance, etc) never worked and many customers got upset so I went back to the low-end turbo-lister...It looks as tho you are trying something similiar with insurance hopefully you'll have better luck.
more answers 1. Yes, there are back end reports that show which of your items have bids & who is bidding on them - though there is more work to do in this area. I will be submitting an issue for the programmers to make a better seller interface (through the current bids page) that updates all your prices as bidders place bids - but this is not yet implemented (though you can see if your item has bids & how many - but you must click the item detail to find out what the current high bid is). Unlike ebay - the interface does not tell you how many potential bidders are watching your item - but I may also work this into the next round of upgrades. 1A - Not at the moment, but this is an interesting idea. My hope is that there will not be much need for this as we will not put up with much monkey business, but it is probably a feature that should be implemented in the future.
1B - When the ask a seller a question link is clicked, it opens up a regular email window (such as Outlook or Outlook Express). It will not go through the site. However, your email address will not be visible unless this link is clicked.
2 - I have not yet set a time limit for submitting payment after auctions close - though set sale items will have to be purchased instantly by credit card. I would hope that most buyers would submit payment by 1-2 weeks at most. Again, unless there is an emergency circumstance, we will not put up with lagging or non-paying buyers. The goal is to gear the clientele to the serious collectors. In the case of non-paying bidders all fees assessed to the seller's account will be refunded. 3 - No, auctions run on a monthly basis (not weekly) so this kind of helps in that regard. 4 - No, the free insurance offered through us is truly free. If a customer receives a package with a broken record (or doesn't receive the package) we will refund that customer for up to $50 (including the postage costs). The seller pays nothing. If the package is over $50 than the buyer is automatically charged the cost for insurance (see the shipping costs page) & that money is transferred to the seller's account. If the seller purchases the postal insurance or not - is up to him/her, but it is the seller's ultimate responsibility to get the record to the buyer in one piece. With all this said - if we have any recurring problems with a particular buyer or seller, we will investigate further - with a possible removal from the site if we feel there is any one trying to take advantage of the system. Again, we can offer this free insurance because we are catering to the collector crowd only. Packages are rarely lost by the postal service & I have yet to receive a properly packed record that has shown up in pieces. On a side note, through the regular Venerable site we have begun a practice of insuring our own packages & will do so the same way with the auction. If the postal service can make money this way than you should be able to as well. If you continue to put aside the extra money you are paid for insurance - more than likely you will have enough to cover any loses in the case that it does happen. If you have ever tried to get the Postal Service to cover a damaged item - you'll know it's almost never worth the work (even if they decide the damage was their fault and not due to improper packing). Still - on high priced item, postal insurance is always recommended as it does cover if the item does not arrive at all. So hopefully this turns out to be nothing like Auctiva insurance (which always seemed like some kind of scam to me) - just honest business. In the case that their is a claim on a package over $50 - the procedure will work much like a paypal claim. The buyer will be required to ship the damaged items back and submit the tracking information to us. Once that package is received, we will refund the customer & debit the credit card on file of the seller. If the seller purchased postal insurance, then the seller should be able to file a claim online & be reimbursed by the postal service. In the case that a package does not arrive (4 weeks in the same country, 6 weeks overseas), buyer can also file a claim & be reimbursed by Venerable, who will in turn debit the card of the seller. Again the seller should be able to file a claim with the postal service for such a mishap.
|
|
|
Post by Melina on Jan 3, 2021 14:47:29 GMT -5
|
|
|
Post by JMHound on Jan 14, 2021 12:23:15 GMT -5
Am I the only one that can't get the auction pages to load? I timed the first page (16 minutes, by comparison Ebay took less than a second to load), the rest of the pages wouldn't load at all.
|
|